FIELD NOTE / THE SCALE HACK

The number is an output

Better commercial management starts with the system behind performance.

Manage what produces the result

Targets set expectations. They do not explain how a team will meet them. Leaders need a view of the behaviours, decisions and constraints that shape performance across the revenue engine.

Useful management connects the result to the work: deal coaching, clear ownership, practical enablement and a rhythm for resolving problems. The aim is to improve the team’s ability to deliver, rather than simply increase the pressure to do so.

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